Refund policy

Return & Refund Policy

Last Updated: June 2026

At Aurelle Hair 65, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are happy to offer a simple and transparent return and refund process.

30-Day Return Policy

We offer a 30-day free return policy. You have 30 calendar days from the date your order is delivered to request a return.

Eligible Returns

Items may be returned if they:

• Are returned within 30 days of delivery.
• Are unused or only minimally handled.
• Include original packaging whenever possible.
• Are not damaged due to misuse or improper care.

Free Return Shipping

We provide free return shipping for eligible returns.

After your return request is approved, our support team will provide detailed return instructions.

Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Damaged or Incorrect Orders

If your package arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Order number
• Description of the issue
• Photos showing the product and packaging

We will arrange a replacement or full refund at no additional cost.

Order Cancellation

Orders may be cancelled before they have entered processing or shipping.

Once an order has shipped, it can no longer be cancelled but may still qualify for our 30-day return policy.

Non-Returnable Items

Returns may not be accepted for:

• Gift cards
• Clearance items marked Final Sale
• Items intentionally damaged after delivery
• Products returned outside the return window

Contact

Email: support@aurellehair65.site